JOURNAL ARTICLE · EDITORIAL BRIEF
User experience heuristics for digital applications in identity ecosystems
Max Sauer; Anna-Magdalena Krauß; Rachelle Sellung; Sandra Kostic; Sarah Ebert
Quality and User Experience · 20 October 2026 · Background reading
The finding or development
The groups found similar totals but only 15 shared problems. Domain-specific heuristics highlighted more severe issues; Nielsen’s elicited more fine-grained findings. Interview feedback prompted clearer terminology and distinctions between heuristics.
What supports it
Journal research: expert interviews refined ten heuristics; two groups of six evaluators compared them with Nielsen’s on a social-pass Figma prototype.
Reviewed: Publisher abstract, evaluation methods, comparative results and limitations rechecked 31 October 2026; linked prototype not tested.
Why it matters for design
A published practice case linking prior findings, refinement and evaluation across an entire identity journey. Consider combining general and domain-specific checks; this is an editorial application.
Read with this in mind
Small purposive expert samples and one low-fidelity prototype. Evaluator experience and differing scope may explain contrasts. No demonstrated improvement for end users or live services; the authors call for larger, more diverse validation.
Original source
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DOI: 10.1007/s41233-026-00081-0
This is the complete UX Observatory brief, not the publisher’s full article. Follow the original source to read the work.